"Quail Springs is one of my favorite AMC theaters but it's got some issues. It's a nicer theater, and it's about % of the cost of going to AMC." Replace the service fee with a discount, otherwise we're just going to Tinseltown. You avoid having to use an entire employee to sell a ticket when people buy online. Get rid of these surcharges, they are pointless. They are just going to go to a different theater. My wife was trying to take her friends out for their first outing post covid, and there was a $ surcharge to buy tickets online. "I'm so tired of this theater, not only is it incredibly overpriced, but when we buy a ticket online, you should give us a discount, and not try to charge a service fee. If I am paying to go see a movie, it bette. I understand that there are staffing shortages going on, but you can still maintain and upkeep your business. Most of the soaps were out, half of the sinks were busted, and half of the paper towel dispensers were out. When we used the restrooms, they were absolutely disgusting. When the movie started, one of the speakers was broken and the sound was rattle-y and off. The wall paper in the entry of the theater was also coming off of the wall. Could have been a potential tripping hazard. When we walked into the theater, the baseboard was coming off in a section and hanging out. One of the seat in front of me had the staples exposed and coming out of the upholstered backing. I dusted off what I could, but the seat was stained as well. We saw it in IMAX, so I expect the theater to be little nicer because we paid more, and it wasn't. We went and saw the new Spiderman Movie this past week, and we were not impressed.
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